WE’RE LOOKING FOR

Do you want to make a real difference in people’s lives? At Keifa Family Support Services Pty Ltd, we empower individuals and families with compassionate, professional care tailored to their needs. Join our team and help us build stronger, healthier communities.

Position: Operations & Compliance Manager

Location: [Your Location]

Reports To: Director / CEO

Employment Type: Full-time / Part-time / Contract

Keifa Family Support Services is committed to empowering individuals and families through compassionate, professional care. We provide a broad range of support including disability services, mental health support, child protection, domestic violence assistance, tenancy support, and community participation programs.

The Operations & Compliance Manager will oversee all operational aspects of Keifa Family Support Services to ensure effective, compliant, and high-quality service delivery aligned with our mission and values. This role is critical for managing regulatory compliance, staff performance, risk mitigation, and client satisfaction.

• Lead and monitor compliance with NDIS, Mental Health, Child Protection, Domestic Violence, and other relevant legislation and funding requirements.

• Develop, implement, and maintain organizational policies and procedures related to compliance and quality assurance.

• Manage day-to-day operational activities, ensuring timely and high-quality service delivery.

• Oversee recruitment, onboarding, credential verification, training, and ongoing staff development.

• Maintain accurate, confidential client and staff records in compliance with privacy laws and funding body requirements.

• Implement risk management strategies including incident reporting, investigation, and resolution.

• Support and coach team members, fostering a positive workplace culture of respect, accountability, and continuous improvement.

• Liaise and build productive relationships with government agencies, funding bodies, clients, families, and community partners.

• Lead internal audits and prepare documentation for external audits or accreditation processes.

• Demonstrated leadership and operational management experience in community services, disability, aged care, or mental health sectors.

• Strong knowledge of NDIS, child protection laws, mental health frameworks, and compliance requirements.

• Proven ability to implement policies and maintain compliance in a complex regulatory environment.

• Excellent organizational, communication, interpersonal, and conflict resolution skills.

• Ability to manage multiple priorities, lead teams, and foster a collaborative culture.

• Relevant qualifications in community services, health management, or related fields.

• Current Working With Children Check (WWCC), NDIS Worker Screening Clearance, and driver’s license mandatory.

Submit your resume, cover letter addressing the selection criteria, and copies of relevant qualifications to admin@kfss.com.au or 0411564674

Submit your resume, cover letter addressing the selection criteria, and copies of relevant qualifications to admin@kfss.com.au or 0411564674